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Refund Policy
Refund Policy for https://aktivioo.com/
Last Updated: August 12, 2026
1. Digital Product Policy
Aktivioo primarily sells digital products delivered electronically.
Due to the nature of digital products, all sales are generally considered final once delivery or access has been granted.
2. Eligibility for Refund
Refund requests may be considered under the following circumstances:
- The purchased product was not delivered after successful payment;
- The delivered file is corrupted or inaccessible;
- The product received differs significantly from its description;
- Duplicate payments were made for the same order.
3. Non-Refundable Situations
Refunds will generally not be granted for:
- Change of mind after purchase;
- Personal preference or dissatisfaction unrelated to product functionality;
- Customer misunderstanding of product features clearly described on the product page;
- Failure to use the product due to lack of technical knowledge;
- Requests made after the product has been downloaded, accessed, or used.
4. Refund Request Process
To request a refund, customers must contact us within 7 calendar days of the purchase date and provide:
- Order number;
- Proof of payment;
- Detailed explanation of the issue (with screenshot) to Aktivioo representative contact
5. Review Process
Each refund request will be reviewed individually. Additional information may be requested to verify eligibility.
6. Refund Method
Approved refunds will be processed using the original payment method whenever possible and may be subject to payment provider processing times.
7. Final Decision
Aktivioo reserves the right to make the final decision on all refund requests.
